Monday, 29 December 2008

absent without leave

9.15am saturday 27/12/08

could I speak to LIR


I am calling from Talktalk could you please confirm your full name and address including post code

LiR .......blah blah blah blah blah

and the bank the direct debit comes from

blah blah

right I am calling because ..............oh I am so sorry to have disturbed you just checking your account I didn't need to call you.

ok thanks

good bye enjoy your weekend saturday

mum why isn't the internet working?

I suspect it has something to do with the call I had earlier they must have restricted the line again but in error this time.

So a 'quick call' to talk talk (took 25 mins to get through)

go through the whole name address and bank thing again

how can I help you today?

my line has been restricted why

oh because you went over your call limit (ok I didn't say that just thought it)

But I paid over the amount of my bill the other day.

Yes I can see that and you don't owe anything until your bill is due on 9th Jan.

I had a call from one of your colleagues this morning who realised he didn't need to call did he put restriction on in error?

I can see hes left a note on here saying he called you. Yes it has gone on in error. I will get it lifted for you. It should take between 1 and 48 hrs. It is normally very quick but to due the high demand of calls and its the holidays it could be longer.

I am not happy about this

I am sorry and I can see where you are coming from

goodbye enjoy your weekend.

Sunday 28th

still line is restricted

call talk talk but

every single number I try tells me that the office is closed ........opening hours are........sundays 10am to 5pm (this is sunday midday!!!!!!!!!!!!!!!!!)

Monday 29 9am

line still restricted

phone again and have to go through all the security stuff again

how can I help you?

my line has been resricted

yes you went over your call limit, your bill was issued on boxing day so now you are in a new billing period and shouldn't be restricted.

I will get this lifted for you it could take 1 to 48 hrs.

I was told that on saturday

oh then it wasn't lifted

I was told it would be

it didn't work then, it will take upto 48 hrs

I was told on saturday it would take upto 48 hrs

I am sorry I will get it lifted straight away

thank you

Monday 10am

finally we have the internet back

but instead of catching up with everyone I am off out for lunch with LV

have a good day everyone


Elaine said...

What complete bunch of ****rs.
Glad its back though! x

Mel said...


Better late than never?

Silly people.....

Mei Del said...

i hate talking to the "tecchies" from talktalk too. well at least you're back in the virtual world xx

Anonymous said...

i hv had the same experience with the ISPs here in Malaysia too. at least yours was between 1-48 hours. here we have to wait for anything between 1-7 working DAYS! these days, i have 2 ISPs. one postpaid broadband which i use all the time; and the other, a pre-paid dial-up as a backup.

Trixie said...

GRRRRR!!!!! What a pain!

Thank god I've never considered going with Talktalk. I've never had any problems with virgin.

Rae!xx said...

Good to have you back with us..xx

nitebyrd said...

Glad you're back and that you didn't get too pissed-off with them. Seems like all phone/cable people train at the same world-wide location for idiots!

Have a wonderful New Year, Lady!

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