Back to battle stations

If I knew who to vent my anger at I would give it to them with both barrells. If life wasn't hard enough already.

I have been having that feeling of one step forward two steps back situation again. But I know that in reality it isn't quite that dire its more like 1 step forward 95% of step backwards. So with each step forward there is a small amount of progress even if it isn't as much as I would like.

About 10 days ago I was cleaning up my laptop, I now think maybe a bottle of bleach would have been a safer option but I was trying to be good and treat my laptop with care and attention. Whilst doing this I deleted among other things all my internet history. Good idea I hear you say?

I thought so, got rid of all the crap that had built up. But it also cleared out all my usernames and passwords. Ok not such a bad thing I can easily remedy that. But then I came to log onto my online banking............ah now we have hit a snag..............where the hell is my identity number. Ok that was solved more easily than I thought. Number retrieved, usual login achieved, hmmm there was one payment on there that I was not convinced was mine but I had to rush off to work so would check later.

Later I attempted to login but it wouldn't let me. Thats odd perhaps its something I have done, typed in a wrong digit or something. I tried again but it still didn't work. Next morning same thing. For the rest of the week I was unable to login to my bank, I was also having trouble with my email accounts so perhaps it was my laptop that was the problem. Ok I knew I had enough money to cover any payments that should go out. SF gave me his monthly cash payment so I had money to buy food with. Perhaps if I had tried to use my card before today I would have discovered that it had been blocked. But I didn't try to use it until I tried to buy petrol at a fast track card petrol pump. It declined!! WTF why would it do that? I knew I hadn't made the two largest payment I should have made so the money for those should be in my account still. I drove to cash point (ATM) to check my balance..............where the bloody hell has my money gone?

Once again I have tried to login to my online banking to see whats going on. Still I couldn't login, so I phoned the number given. Why do they have to use these call centres where the staff don't understand me and I don't understand them. I have nothing against the operatives who I am sure work very hard and are quite capable but the language barrier doesn't help it makes me more frustrated! Finally after speaking to two different departments I was transferred back to UK for the Fraud department. After going through all the security questions yet again and answering a few questions about payments I have made it transpires there have been some that I have not made. Consequently my bank card is now cut in half and I have to wait for a new card to arrive in the post. I still can't get onto my bank account to see what payments have been made either legtimately or not. I don't even know if my rent went out on Friday.

I should receive a form to complete and return which will then mean I can get my money back. However I am not overly optimistic. The last time this happened it took a few months. They kept sending me forms that didn't arrive. Then when I did get a form and had it faxed back to them directly from my local branch they didn't receive it. It took many phone calls and written complaints to get my money back. So this time I know what to expect I am prepared to do battle again.

I wish I knew who had done this to me, I would love to have a chance to give them a piece of my mind.

Before when things like this happened to me I would just despair of ever getting through all these struggles. Now I just think it is so unfair that I struggle so hard to get out of debt then something like this happens it makes me angry. I am angry that someone else should put me back into a difficult situation when I have been clawing my way out for so long. How dare anyone do this to me. It is bad enough when my debts are of my own doing (or that of my ex) but some unknown person who knows nothing about me or my circumstances. They know nothing of my struggles, they don't give a damn about me or my children, how bloody dare they do this.

But whatever ..............I know one thing for sure............I won't let them get me down. But if I ever find out who they are they had better watch out!

Result

today has been just a tad different
first thing my mum picked me up once the boys had gone to school/college and work
We were headed into city to visit a care home. This care home belongs to the same people who own and run the one where my grandad has lived for the last 13 months. He is 93 and becoming quite frail. He is having trouble walking (shuffling really) even with his walking frame. It now takes a lot of time for the staff (who are all lovely) to get him from his room and down the stairs each morning and back again in the evening. It is getting close to the time when they are not going to be able to keep him there any longer. He doesn't need nursing just help with walking and now also with eating as he is losing the feeling in his fingers and can't hold the cutlery very well. this other home has a vacancy in a ground floor room which he is being offered the chance to take. so we went to have a look, this home is a little bigger than the one he is in now, it is also nearer to us. My mum introduced me to the owner saying we might have met before, just as I said that no we hadn't he said he has seen me a few times when I have visited the man.

Any having checked this new place out (it will be the old man's decision) we set off for the drive to visit him in his current home (very close to where Forest lives). He now knows that he has the option of a ground floor room but at the other home, he doesn't yet know that it is a twin room. At the moment it is empty and there is a chance he could be on his own for quite some time but we felt it best not to mention this for now. He is thinking about it over the next week.

While we were travelling I got a call on my mobile (thankfully I was not driving) from my bank.
Maybe the two messages I left on their answer phone yesterday saying that I have made one complaint and if the problem is not resolved very soon I shall complain again, did the trick. The Assistant Branch Manager is now dealing with this. I explained to him what has happened and how long it is taking to get my money back. He called me back later to say he has made some calls and is now using his own authority to reimburse my account. He will also make sure I get all bank charges incurred during the four months this has taken reimbursed. He apologised for the problems I have had and understands my frustration. So next week I should have my money back. Bloody Romanians !!!!............the aggro they have caused.

I did something today that I have not done for weeks........I text Forest. As I was in his home town, I told him that we were having lunch in one of his local pubs, a different one to where we usually go I made a comment abut it. His reply was bloody cheeky. Whilst we were having our lunch two couples came in together intending to sit at the next table before moving to another. as they were moving away mother recognised one of the couples as the people who bought grandad's bungalow. The cheeky sod who sent his workman in to start ripping out the gas fire and strip the wall paper weeks before the property changed hands.

I also exchanged a couple of text with Sammy. ;-)