Sunday, 15 November 2009

Back to battle stations

If I knew who to vent my anger at I would give it to them with both barrells. If life wasn't hard enough already.


I have been having that feeling of one step forward two steps back situation again. But I know that in reality it isn't quite that dire its more like 1 step forward 95% of step backwards. So with each step forward there is a small amount of progress even if it isn't as much as I would like.


About 10 days ago I was cleaning up my laptop, I now think maybe a bottle of bleach would have been a safer option but I was trying to be good and treat my laptop with care and attention. Whilst doing this I deleted among other things all my internet history. Good idea I hear you say?

I thought so, got rid of all the crap that had built up. But it also cleared out all my usernames and passwords. Ok not such a bad thing I can easily remedy that. But then I came to log onto my online banking............ah now we have hit a snag..............where the hell is my identity number. Ok that was solved more easily than I thought. Number retrieved, usual login achieved, hmmm there was one payment on there that I was not convinced was mine but I had to rush off to work so would check later.


Later I attempted to login but it wouldn't let me. Thats odd perhaps its something I have done, typed in a wrong digit or something. I tried again but it still didn't work. Next morning same thing. For the rest of the week I was unable to login to my bank, I was also having trouble with my email accounts so perhaps it was my laptop that was the problem. Ok I knew I had enough money to cover any payments that should go out. SF gave me his monthly cash payment so I had money to buy food with. Perhaps if I had tried to use my card before today I would have discovered that it had been blocked. But I didn't try to use it until I tried to buy petrol at a fast track card petrol pump. It declined!! WTF why would it do that? I knew I hadn't made the two largest payment I should have made so the money for those should be in my account still. I drove to cash point (ATM) to check my balance..............where the bloody hell has my money gone?


Once again I have tried to login to my online banking to see whats going on. Still I couldn't login, so I phoned the number given. Why do they have to use these call centres where the staff don't understand me and I don't understand them. I have nothing against the operatives who I am sure work very hard and are quite capable but the language barrier doesn't help it makes me more frustrated! Finally after speaking to two different departments I was transferred back to UK for the Fraud department. After going through all the security questions yet again and answering a few questions about payments I have made it transpires there have been some that I have not made. Consequently my bank card is now cut in half and I have to wait for a new card to arrive in the post. I still can't get onto my bank account to see what payments have been made either legtimately or not. I don't even know if my rent went out on Friday.


I should receive a form to complete and return which will then mean I can get my money back. However I am not overly optimistic. The last time this happened it took a few months. They kept sending me forms that didn't arrive. Then when I did get a form and had it faxed back to them directly from my local branch they didn't receive it. It took many phone calls and written complaints to get my money back. So this time I know what to expect I am prepared to do battle again.


I wish I knew who had done this to me, I would love to have a chance to give them a piece of my mind.


Before when things like this happened to me I would just despair of ever getting through all these struggles. Now I just think it is so unfair that I struggle so hard to get out of debt then something like this happens it makes me angry. I am angry that someone else should put me back into a difficult situation when I have been clawing my way out for so long. How dare anyone do this to me. It is bad enough when my debts are of my own doing (or that of my ex) but some unknown person who knows nothing about me or my circumstances. They know nothing of my struggles, they don't give a damn about me or my children, how bloody dare they do this.


But whatever ..............I know one thing for sure............I won't let them get me down. But if I ever find out who they are they had better watch out!

7 comments:

Rach said...

Shit! Sorry darl, I guess I was very lucky with NATWEST bank when it happened to me, I had a new card within days and all my money refunded within a week, it did cause me problems though initially as I had to cancel numerous direct debits to cover it.

I hope you get it sorted fast..xx

CheekyDani said...

Oh what a nightmare, sorry honey, how frustrating :( Thinking of you x

Mel said...

*sigh*

k....that sucks.
I'm really and truly sorry.

Thinkin' of you......

Fat Controller said...

I do so understand your anger. The same thing happened to me just after we got back from our last UK holiday. The buggers bought a Ryanair ticket to Italy and used about 300 quid of my money on online gambling. Fortunately we spotted the fraud almost straight away and I did eventually get all the money refunded, but the week without a card was frustrating. I hope this all works out for you

nitebyrd said...

Well, this whole situation just sucks. I'm so sorry this has happened to you. (((HUGS)))

MarmiteToasty said...

:( what a bummer........ there are some bloody selfish people out there...

x

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